Regading Website

Q: What is unique numbers and unique codes thas is showing on my profile?
A: Unique codes and unique number is used to make a purchasing in this website.

Q: What is "amount left" on my profile?
A: Amount left indicates the amount of money that you have in order to make a ticket purchasing.

Q: My amount is almost empty, how to charge it?
A: You can charge your amount by using bank transfer into our account, please contact our support for help.

Q: How do I change my password?
A: Please go to the right top of website then click onto login/profile.

Q: How do I change my profile?
A: Please go to the right top of website then click onto login/profile.

Q: How do I check my purchase code?
A: After you go inside the profile zone, please look at the right top then click on history.

Q: How to purchase the ticket?
A: Select the concert that you would like to go, then on event page scroll down where you can see the category.

Q: How do I know the seats is still available?
A: On the right sides beside the category name there is a number that indicates the seats left.

Q: What is the code that is how after my purchasing?
A: That is the unique code that will be used to go inside the concert.

Regarding Ticket and Concert

Q: I have the unique code, but how to use it?
A: As long as you hold the unique code, you will be able to go inside the concert.

Q: Do I need to bring my identity card or the other identity?
A: Please bring the identity that is related you/ticket, in case there is a refund in place.

Q: Will I be able to bring my camera or video?
A: You are not allow to bring camera nor video inside the

Q: Should I print the purchase code in one paper?
A: Any way as long as showing the purchase code, then you will be able to go inside the concert

Q: Does one purchase code is allowed for another concert?
A: Yes, if you purchase another concert in the same time.

Q: I forgot the purchase code, what should I do?
A: Please access our website then see your history that is inside your profile.

Q: Will I be able to bring a food and drinks inside?
A: As common, food and drinks are not allowed to go inside the concert.

Q: Do my children needs to purchase the ticket to go to concert?
A: Children who is below 12 years old does not need to purchase the ticket.

Q: How to know where is the concert will be held?
A: please check our website for more detail on the event page.